Luna, an AI bot, is the owner and operator of a retail store in San Francisco. Is this the future of retail?

New research suggests that chatbots still don’t measure up to humans when it comes to connection and well-being.

"Sportellino," a multilingual chatbot designed for migrants, is currently leading the way at the national level by setting a ...

As AI chatbots powered by large language models (LLMs) become better at mimicking human connection, more and more users are falling down extremely weird rabbit holes. Case in point, new research ...

Exploring the Impact of an AI Jesus Chatbot on Modern Faith In recent months, a new digital phenomenon has captured ...

As people increasingly rely on AI chatbots for guidance, even on financial matters, a healthy dose of skepticism is critical.

As AI adoption accelerates across industries, US customer experience (CX) leaders are increasingly focusing on chatbot technology — and exploring how chatbots improve customer experience in measurable ...

A version of this essay first appeared on the website of the U.S. PIRG Education Fund. With the rise of ChatGPT and social media companies like Snapchat and Instagram integrating AI chatbots into ...

No doubt about it, bots are coming. Forgive the hyperbole, but I mean really coming — in a life-changing, business-disrupting way. Think beyond today’s experimental first-generation chatbots on ...